General dispositions

These Terms and Conditions apply to all orders sent by the customer (hereinafter “the Customer”) to Produce Sinapsi S.r.l. (hereinafter “Produce Sinapsi”) through its website (hereinafter “the Site”).
By using the website and / or by placing an order, the Customer agrees to comply with the following Terms and Conditions (the “Terms”).
Please read and fully understand the Terms before placing your order.

Use of the website

In order for the Site to function correctly, the Customer is prohibited from:
- transmit, redistribute, upload or promote content that could damage or negatively impact our business, products or services;
- act in a way or use any device that limits or inhibits any other user from using or enjoying the Site, or that impacts the security of the site;
- use false and / or invented and / or fictional names in the online ordering procedure and in further communications. Produce Sinapsi also remains exonerated from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer at the time of placing the online order, being the Customer solely responsible for their correct insertion.
Produce Sinapsi reserves the right to cancel a customer's account in case of detection of fraudulent, speculative or bad faith behavior during the use of the proposed service as well as any further violation of the provisions of the following Terms and Conditions, and reserves to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

Shipping destinations

Legally capable natural persons aged 18 or over with delivery addresses in the following countries can place an order:

- Italy;
- Zone 1 - Europe: Austria, France and Slovenia;
- Zone 2 - Europe: Belgium, Luxembourg, the Netherlands, Portugal and Spain;
- Zone 3 - Europe: Hungary, Poland and Romania;
- Zone 4 - Europe: Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania and Sweden;
- Zone 5 - Europe: Gibraltar, Malta, Moldova, Norway, Russia, Serbia, Turkey and Ukraine;
- Zone 6 - Extra Europe: Switzerland;
- Zona 7 - America: Canada, Stati Uniti (US);
- Zone 10 - South America: Jamaica, Mexico, Argentina, Brazil, Chile, Ecuador, Peru;
- Zone 10 - Extra Europe: Great Britain (UK).

Produce Sinapsi reserves the right to modify the Terms at any time and without notice.
The version of the Terms applied to the Customer's order is the one present on the Site at the time the order is placed.

Purchase limits

Per ordini di grandi quantità contattare direttamente l'ufficio commerciale di Produce Sinapsi al seguente indirizzo about@producesinapsi.it.
Produce Sinapsi reserves the right to refuse orders from a customer with whom there is an ongoing dispute and / or dispute relating to a previous order.

Prices

Produce Sinapsi reserves the right to refuse orders from a customer with whom there is an ongoing dispute and / or dispute relating to a previous order.
The shipping costs will be presented to the customer during the procedure for concluding the order and referred to the country of destination of the goods with the addition of any foreseen customs clearance duties.
All products are shipped from Italy.
The prices of the products, shipping and delivery costs indicated on the Site do not include any costs related to customs duties and related taxes that cannot be calculated in advance, if the shipment takes place to non-EU countries or in countries where the current legislation provides for charges of import.
In this case, any additional costs will be indicated in the order entry and review phase.

Payments

The Order must be considered made only upon payment at the end of the purchase procedure.
In nessun caso il pagamento potrà avvenire in una fase successiva.
The accepted payment methods are Visa®, Mastercard® credit cards, and PayPal System; the payment channel will be selectable during the purchase confirmation phase.
Non sono consentiti metodi di pagamento differito, inclusi contanti alla consegna, trasferimenti o pagamenti in negozio al momento del ritiro dell'ordine.
Customers are required to notify Produce Sinapsi of any improper and fraudulent additional charge of extra costs on the card used for the purchase at the following contact points:
- e-mail: about@producesinapsi.it
- telephone: +39 0331 730528.
The additional services activated and the related payment methods adopt anti-fraud protocols that reject certain types of transactions:
- Produce Sinapsi is not responsible for the implementation of this type of security policies, as well as for any fraudulent and improper use of credit and prepaid cards by third parties.

Delivery times and methods

In the event that the goods were in the production phase or were not available immediately for delivery, for the reasons and as better detailed in the following section, the delivery times will be specified from time to time in the technical descriptions and in the specifications of the item. purchased.
Delivery can take place within 5 working days from the date of purchase.
In case of delays or accidents in relation to the supply, which involve an extension of the times declared during the purchase or an unavailability of the products, the customer will be immediately informed and if he does not accept the new delivery times, the price paid will be immediately returned. , with the exclusion of any further damage.
The customer will be required to pay the shipping costs in relation to the destination of the goods, in addition to any customs clearance charges.
These costs will be communicated at the time of purchase.
In caso di spedizioni Extracomunitarie, i clienti dovranno inoltre pagare i dazi doganali e l'eventuale extra tassazione generata dall'ordine in riferimento alle disposizioni della loro Dogana Nazionale.
Tali costi non sono pagati nè quantificati al momento della ricezione dell'ordine e in nessun caso sono inclusi nel prezzo pagato per i prodotti.
The address indicated by the customer can be a private address, a production environment and any other.
The billing address may differ from the shipping address.
Our courier will send an e-mail or text message (if you have indicated your mobile number when placing the order) indicating the delivery date and the possibility of changing the delivery date.
In case of absence of the customer at the delivery, the transport company will leave a note and will try to contact the customer by phone.
After two delivery attempts without receipt, the customer must contact the transport agency to independently proceed with the collection and delivery at the location where the purchased goods are stored.

Warranty

The Seller guarantees the Customer, pursuant to and for the purposes of the European Directive 44/99 / EC and of the Legislative Decree no. 206/2005 (Consumer Code), that the goods will be free of design and material defects, as well as conform to the descriptions published on the website.
The guarantee of conformity is valid for a period of 2 years from the date of delivery of the goods to the Customer, provided that the product is used correctly by the Customer, and provided that the non-compliance is reported within the deadline of two months from date on which the Customer became aware of it.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity. The direct action to assert the defects not intentionally concealed by the seller is prescribed, in any case, within twenty-six months from the delivery of the goods.
The Customer lapses the guarantee in case of use or washing of the goods that do not conform to that of the goods and the instructions / warnings provided in this regard or reported in the reference illustrative documentation, tags and labels.

Returns and withdrawals

The burden of reporting any defects and non-conformities can be fulfilled by sending to the Seller's address, by e-mail to the address about@producesinapsi.it the appropriate complaint form under warranty made available to the Customer in the reserved area or sent by e-mail, correctly filled in, with an indication of the defect and / or non-conformities found, as well as the relative documentation indicated in the form itself (at least 1 photograph of the asset, the order confirmation sent by the Seller and / or the tax receipt).
Following receipt of the form / declaration together with the attachments, the Seller, after a preliminary and summary assessment of the defects and non-conformities reported, Produce Sinapsi will authorize the return of the good (s) indicating the "Return Code" by communicating to the address email indicated in the warranty service form.
Any rejection of the request will be adequately motivated.
The Return Code must be affixed to the "Return goods for warranty service" form, inserted inside the return package which must also contain the goods, possibly with original packaging, as well as a copy of the return authorization notice and must be sent within 14 days of reporting the defect or non-compliance.
The goods which Produce Sinapsi has authorized the return must be delivered by the Customer by means of an agreed courier at the expense of Produce Sinapsi or at the expense of the Customer, if by other means.
The authorization to return the goods will in no way constitute recognition of defects or non-conformities, which will be ascertained upon the outcome of the examination of the goods upon their return to the warehouse.
If no defect is found, the goods will be returned within 30 days of receipt, with delivery costs charged to the customer.
If the actual existence of the defect is found, the Seller will propose to the Customer one of the following remedies:
1. repair, without expenses (except for the objective impossibility or excessive burden);
2. replacement, without expenses (except for the objective impossibility or excessive burden);
3. price reduction;
4. full refund of the price paid, with retention of the goods in the warehouse.
If the remedy of the replacement of the goods or partial refund of the price paid is chosen by the Customer, the return of the goods to the Customer will be carried out by the Seller within the following 10 days.
When the remedy for the repair of the goods is chosen by the Customer, after intervention in assistance, the Seller will notify the Customer of the outcome of the repair within the following 20 days.
The return to the Customer, at the Seller's expense, will take place within the next 10 days. In the event that the Seller is required to reimburse the Customer in full the price paid, the refund will be made, where possible, by the same means of payment used by the Customer when purchasing the goods or by bank transfer within 14 days. following the notification of reimbursement or the transmission of bank details.
It will therefore be the Customer's responsibility to communicate to the Seller, at about@producesinapsi.it, the bank details to make the transfer in his favor. A minor lack of conformity that has not been possible or is excessively burdensome to carry out the remedies for repair or replacement does not give the right to terminate the contract.

Colors, shapes and sizes

Produce Sinapsi constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of technological solutions to minimize inaccuracies, however, possible variations due to the software and hardware used by the Customer remain.
The seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if it is due to technical reasons as the representations have a purely illustrative function.

Customer service

For any doubt, suggestion, question or complaint regarding the online store, you can refer to the Customer Service at the following address:
Telephone: +39 0331 730528
E-mail: about@producesinapsi.it
Address: Produce Sinapsi S.r.l., Via Milano 14, Cardano al Campo (Va) 21010 - Italy.
The Produce Sinapsi customer service is active from Monday to Friday from 9.00 to 18.00 and will answer questions as quickly as possible, in any case within one month.
In case of non-response or dissatisfaction with the feedback received, the Customer can submit a complaint to the EU online dispute resolution platform (the "ODR platform").
The ODR platform offers consumers and professionals within the EU the possibility of reaching an out-of-court solution for complaints related to online purchases.
The unique entry website is designed to be interactive and easy to understand, available in all official EU languages and free of charge.
By accessing the ODR platform, the consumer and the professional can contact a body in charge, and then try to find a solution to the dispute.
The ODR platform is available here: http://ec.europa.eu/odr.

Applicable law and jurisdiction

These Terms and Conditions are subject to Italian law and will be interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer.
If the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court of Varese.

Company informations

Produce Sinapsi S.r.l. is a Limited Liability Company registered office in Via Milano, 14 - Cardano al Campo - 21010 (Va), Italy, in possession of VAT number no. IT - 02427270026 and registered at the Chamber of Commerce, Industry, Crafts and Agriculture of Varese under no. VA - 0323330.
Contact us for any doubts, we will help you find the solution.
We guarantee shipments of products in stock in 5 working days.
Secure payments: Visa, 4B, Mastercard and PayPal.
Free returns in 60 days.
Our product is designed to be durable and comfortable and is a high quality handcrafted product.
Remember that the treatments, natural dyes and organic raw materials, Cotton, Hemp, Silk, Wool that Sinapsi produces, have characteristics that change over time, it is one of the added values to our product.
The product you are buying is made with selected raw materials and is designed to guarantee quality, durability and traceability.