Terms and Conditions
1. General Dispositions
These Terms and Conditions apply to all orders sent by the customer (hereinafter "the Customer") to Produce Sinapsi S.r.l., (hereinafter "the Site"). By using the website and/or issuing an order, the Customer agrees to comply with the following Terms and Conditions (the "Terms"). Please read and fully understand the Terms before placing your order. An order may be placed by legally capable individuals 18 years of age or older with delivery addresses in the following countries: Italy, Austria, Belgium, Belarus, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Great Britain, Greece, Ireland, Iceland, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, United States, Canada, Argentina, Brazil, Chile, Colombia, Ecuador, Jamaica, Mexico, Peru, South Africa. Produce Sinapsi reserves the right to modify the Terms at any time and without notice. The version of the Terms applied to the Customer's order is the version on the Site at the time the order is placed.
2. Website use
In order to ensure the proper functioning of the Site, the Customer is prohibited from: (i) transmit, redistribute, upload or promote content that may harm or negatively impact our business, products or services; (ii) act in a manner or use any device that restricts or inhibits any other user from using or enjoying the Site, or that impacts the security of the Site; (iii) use false and/or invented and/or fictitious names in the online ordering process and further communications. Produce Sinapsi also remains exempt from any liability arising from the issue of incorrect tax documents due to errors related to the data provided by the Customer when placing the order online, being the Customer the only responsible for their correct insertion. Produce Sinapsi reserves the right to cancel a customer's account in case of detection of fraudulent, speculative or bad faith behavior during the use of the proposed service as well as any further violation of the following Terms and Conditions, and reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
3. Limit of purchases
For security reasons, purchases exceeding € 5,000 or more than 100 items per order will not be made directly from the site, but will be handled and managed directly with the sales office of Produce Sinapsi that can be contacted at the following address firstname.lastname@example.org. Produce Sinapsi reserves the right to refuse orders coming from a customer with whom a litigation and/or a dispute related to a previous order is in progress.
The purchase prices are those indicated on the Site on the date of order, these values will be detailed for each item and will include current VAT. The shipping costs will be presented to the customer during the procedure of conclusion of the order and referred to the country of destination of the goods with the addition of any customs clearance duties provided. All products are shipped from Italy. The prices of the products, shipping and delivery costs indicated on the Site are not inclusive of any costs related to customs duties and related taxes not previously calculated, if the shipment takes place to countries outside the EU or in countries where current legislation provides for import charges. In this case, any additional costs will be indicated when placing and reviewing the order.
The Order must be considered as made only at the result of the payment at the end of the purchase procedure. In no case the payment can be made at a later stage. The accepted payment methods are Visa®, Mastercard® credit cards, and PayPal System; the payment channel will be selectable during the purchase confirmation phase. Deferred payment methods are not allowed, including cash on delivery, transfers or payments in store at the time of order collection. Customers are required to notify Produce Sinapsi of any improper and fraudulent additional charges on the card used for the purchase at the following contact points: - e-mail: email@example.com - telephone: +39 0331 730528. The additional services activated and the related payment methods adopt anti-fraud protocols that reject certain types of operations: Produce Sinapsi is not responsible for the implementation of this type of security policies, as well as for any fraudulent and improper use of credit and prepaid cards by third parties.
6. Delivery times and methods
In the event that the goods are in production or are not immediately available for delivery, for the reasons and as better detailed in section 9 below, the delivery time will be specified from time to time in the technical descriptions and specifications of the purchased item. Delivery may take place within 8 weeks from the date of purchase. Each item is handcrafted and on customer's request. In case of delays or accidents in relation to the supply, which result in an extension of the time stated during the purchase or unavailability of the products, the customer will be immediately informed and if he does not accept the new delivery time, the price paid will be immediately returned, excluding any further damage. The customer will be required to pay the shipping costs in relation to the destination of the goods, in addition to any customs clearance charges. These costs will be communicated at the time of purchase. In the case of non-EU shipments, customers will also have to pay customs duties and any extra tax generated by the order in reference to the provisions of their National Customs. These costs are not paid or quantified at the time of receipt of the order and in no case are included in the price paid for the products. The address given by the customer may be a private address, a production environment and any other. The billing address may differ from the shipping address. Our courier will send an e-mail or sms (if you have indicated your mobile number when ordering) indicating the delivery date and the possibility of changing the delivery date. In case of absence of the Customer at the Delivery, the transport company will leave a note and try to contact the customer on the phone. After two delivery attempts without receipt, the customer will have to contact the transport company to proceed autonomously with the collection and delivery at the premises where the purchased goods are in storage.
7. Withdrawal from order
The Customer may cancel the order within 48 hours from the date of order confirmation and return the order from the date of issue and up to 14 days after receipt of the ordered items. The refund will include standard shipping costs only for proven defects in the items or errors attributable to the company. If the Customer wishes to cancel or return the order, he/she must send Produce Sinapsi a written notice by post or email, preferably using the return form provided, or contact Customer Service; and return the goods as indicated in section 8, within a period of 14 days. Produce Sinapsi will refund the amount paid using the same method used by the Customer for payment where possible, at the latest within 14 days of receipt of the cancellation notice, provided that it has received the items or proof that the items have been sent. A fee of 20€ or 20% of the total amount (worst case) will be retained as duty on the re-stocking of the products for all returned items without a clear and precise reason. If the item received is defective, please notify us immediately and return the item in accordance with section 8. The provisions of Section 10 will apply. Shipping costs for contractual withdrawal shall always be borne by the Customer. All sales outside the EU are considered final and are not subject to withdrawal.
Produce Sinapsi guarantees a refund for all returned items, provided that they are returned in the same condition in which they were at the time of receipt by the Customer - the items must not have been damaged, soiled, washed, altered or worn (except for normal testing) and the labels and tags must be intact. All products that will be returned must be properly packaged. To return a product follow the instructions at the link below: https://producesinapsi.com/documents/returns.pdf The shipping costs of returns due to product defects, are charged to Produce Sinapsi.
In case of receipt of defective or damaged goods or other situations not attributable to the customer, please fill in the attached form and send it by ordinary mail or e-mail to Produce Sinapsi. https://producesinapsi.com/documents/complaint.pdf
9. Product availability
Produce Sinapsi has activated a system of industrialization on demand, which allows to produce and have produced only the quantities actually sold, eliminating useless and expensive inventories. This programming system guarantees total traceability of products, processes and suppliers at all stages of processing. The product Produce Sinapsi is ethical and sustainable in every phase. Fast or immediate deliveries are possible only if the goods have already been produced.
For this reason some of our products are not ready for delivery, but they will have to be produced once the industrialization minima indicated on the site have been reached and delivery times may change according to the selected product. The data on stock availability in the physical stores listed on our website are indicative and may vary.
The Seller warrants to the Customer, pursuant to and for the purposes of European Directive 44/99/EC and Legislative Decree no. 206/2005 (Consumer Code), that the goods will be free from defects in design and materials, as well as conform to the descriptions published on the website. The warranty of conformity is valid for a period of 2 years from the date of delivery of the goods to the Customer, on condition of correct use of the product by the Customer, and provided that the non-conformity is reported within the forfeiture period of two months from the date on which the Customer became aware of it. Unless proven otherwise, it is presumed that the conformity defects that occur within six months from the delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the conformity defect. The action aimed at asserting the defects not maliciously concealed by the seller is, in any case, prescribed within twenty-six months from the delivery of the goods. The Customer forfeits the warranty in case of use or washing of the good not in conformity with the good's own one and with the instructions/warnings about it provided or reported in the illustrative documentation of reference, in the tags and labels. The burden to report any defects and non-conformities can be fulfilled by sending to the Seller's address, by e-mail to firstname.lastname@example.org the warranty service form made available to the Customer in the reserved area or sent by e-mail, correctly filled in, with the indication of the defect and/or non-conformities found, as well as the relative documentation indicated in the form itself (at least n. 1 photograph of the good, the order confirmation sent by the Seller and/or the fiscal receipt). After receiving the form/declaration together with the attachments, the Seller, after a preliminary and summary evaluation of the reported defects and non-conformities, Produce Sinapsi will authorize the return of the good(s) indicating the "Return Code" by communicating it to the e-mail address indicated in the warranty service form. The possible rejection of the request will be adequately motivated. The Return Code must be affixed on the "returned goods for warranty service form, inserted inside the return package which must also contain the goods, possibly in original packaging, as well as a copy of the return authorization notice and must be sent within 14 days from the notification of the defect or non-conformity. The goods whose return has been authorized by Produce Sinapsi must be returned by the Customer through an agreed courier at the expense of Produce Sinapsi or at Customer's expense, if by other means. The authorization to return the goods will not constitute in any way recognition of defects or non-conformities, which will be ascertained at the outcome of the examination of the goods on their return to the warehouse. If no defect is found, the goods will be returned within 30 days from receipt, with delivery costs charged to the Customer. If it is found the actual existence of the defect, the Seller will propose to the Customer one of the following remedies: 1. repair, without charge (except objective impossibility or excessive onerousness); 2. replacement, without charge (except objective impossibility or excessive onerousness); 3. price reduction; 4. integral reimbursement of the paid price, with deduction of the good near the warehouse. If the Customer chooses the remedy of replacement of the goods or partial refund of the price paid, the return of the goods to the Customer will be charged to the Seller in the following 10 days. If the Customer chooses the remedy of the repair of the goods, after service intervention, the Seller will inform the Customer of the result of the repair within the following 20 days. The return to the Customer, at Seller's charge, will be made within the following 10 days. If the Seller is obliged to reimburse the Customer in full the price paid, the reimbursement will be made, where possible, by the same means of payment used by the Customer at the time of purchase of the goods or by bank transfer within 14 days following the notification of reimbursement or transmission of bank details. It will then be the Customer's responsibility to communicate to the Seller, at the address email@example.com, the bank details to make the transfer in his favour. A lack of conformity of slight entity for which it was not possible or it is excessively expensive to make the remedies of repair or replacement, does not give the right to terminate the contract.
11. Responsibility and force majeure
Produce Sinapsi shall not be held liable for indirect losses that are a side effect of the main loss or damage, such as loss of profits or opportunity; nor for the impossibility to deliver the goods or to fulfill other obligations under these terms, when such failure is attributable to an event beyond reasonable control, including but not limited to wars, riots, insurrections, terrorist activities, social unrest, violent weather phenomena, strikes of any kind and supply problems not attributable to Produce Sinapsi. Produce Sinapsi shall inform the customer of such unforeseen circumstances or force majeure within seven days from their occurrence. In case such suspension is extended beyond a period of thirty days, the customer will have the possibility to cancel the current order and will subsequently receive a refund under the conditions provided in section 7 of these Terms and Conditions. The maximum liability of Produce Sinapsi for any loss or damage related to the issued order will be limited to the total price of the order.
12. Colors, forms and measures
Produce Sinapsi constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of technological solutions to minimize inaccuracies, there are still possible variations due to the software and hardware used by the Customer. The Seller shall not be liable for any inadequacy of the graphic representations of products shown on the Site if this is due to technical reasons as the representations are merely illustrative.
13. Customer service
For any doubt, suggestion, question or complaint regarding the online store, you can refer to Customer Service at the following address: Telephone: +39 0331 730528 E-mail: firstname.lastname@example.org Address: Produce Sinapsi S.r.l., Via Milano 14, Cardano al Campo (Va) 21010 - Italy Produce Sinapsi customer service will process and answer your questions as quickly as possible and in any case within one month. In case of no response or dissatisfaction with the feedback received, the Customer may submit a complaint to the EU online dispute resolution platform (the "ODR platform"). The ODR platform offers consumers and professionals within the EU the possibility to reach an out-of-court solution for complaints related to online purchases. The single entry website is designed to be interactive and easy to understand, available in all official EU languages and free of charge. By using the ODR platform, the consumer and the professional can contact an appropriate body and then try to find a solution to the dispute. The ODR platform is available here: http://ec.europa.eu/odr.
14. Applicable law and jurisdiction
These Terms and Conditions are subject to Italian law and will be interpreted in accordance with it, without prejudice to any other overriding mandatory rules prevailing in the Customer's country of habitual residence. If the Customer qualifies as a Consumer, any disputes shall be settled by the court of the place of domicile or residence of the same according to applicable law or, at the choice of the consumer in case of action taken by the consumer, by the Court of Varese.
15. Company informations
Produce Sinapsi S.r.l. is a Limited Liability Company with registered office in Via Milano,14 -Cardano al Campo - 21010 (Va), Italy, in possession of VAT no. IT - 02427270026 and registered at the Chamber of Commerce, Industry, Handicraft and Agriculture of Varese at no. VA - 0323330. Contact us for any doubt, we will help you to find the solution. We guarantee shipments of products in stock in 5 working days. Secure payments: Visa, 4B, Mastercard and PayPal. Free returns in 60 days. Our product is designed to be durable and comfortable is a Handmade Product with the right tailoring. Remember that the treatments, natural dyes and organic raw materials, Cotton, Hemp, Silk, Wool that Produces Sinapsi uses, have characteristics that change over time, is one of the added values of our Product. We are delivering you a product that will change over time, made of selected raw materials to ensure quality, durability and traceability.